Now Hiring - Member Outreach Sales Specialist in Linthicum, MD

The SECU pledge: Be relevant and significant, day in and day out, in the lives of our members, employees and the communities we serve in a highly ethical and fiscally responsible manner.
We are looking for innovative and dynamic professionals with a passion for exceptional service to join our SECU team as an

Member Outreach Specialist

**This position is remote for candidates living in Maryland or bordering/nearby states**

The Member Outreach Specialist is responsible for outreach efforts with SECU membership in support of all business product lines. The Member Outreach Specialist will conduct consultative conversations with SECU’s field of membership to identify and recommend SECU products and services to develop mutually beneficial relationships. This individual serves as the primary facilitator of member onboarding follow-ups and other outreach efforts via outbound calling. This individual may be responsible for assisting members in opening additional products, such as deposit accounts or consumer loans, as well as helping to set appointments and driving business with our Financial Centers, Lending, Business, and SECU Financial Partners teams. The Member Outreach Specialist is also responsible for connecting with our membership in the method in which they prefer, whether it is by phone, email, or virtual connection. The Member Outreach Specialist has a thorough knowledge of SECU’s products and services and is accountable for their behaviors and results while upholding SECU’s Code of Conduct. Compensation for this position will be weighed heavily on goal attainment and the ability to achieve agreed upon performance targets.

We are a transforming organization and expect this position to continue to evolve in breadth and scope as we grow and deepen our members’ relationship with SECU.

• Effectively demonstrate knowledgeable interviewing, active listening and strong communication and coaching skills when working with members in all delivery channels.
• Engage in consultative member communications through all channels (phone, email, virtual), while adhering to all SECU service level agreements.
• Deliver on activities to deepen the member relationship through outbound calling efforts and/or community engagement and development.
• Educate members on self-service, digital, and alternative methods of banking to support Retail strategy and initiatives.
• Educate members on all applicable products, services, and channels of delivery, based on need.
• Deliver on expected performance indicators around member outreach, appointment setting, partner referrals, and service, including quality referral and cross-sell success.
• Partner with Retail Leadership to set value-add SMART goals and create Individual Development Plans impacting professional development.
• Other duties required

What We’re Looking For.

• Minimum of 3 years of outbound sales calling experience, must be proficient in managing inbound/outbound calls in a timely manner.
• Consultative sales experience in a financial or banking industry role, with a proven record of accomplishment building customer loyalty and expanding financial literacy and well-being.
• Demonstrated ability to goal attainment through strong familiarity of lending and retail banking products and services.
• Strong phone and verbal communication skills along with active listening; must be customer service focused.
• Bachelor’s Degree, preferably in Marketing, Communications, or Business Administration

What You’ll Get.

Join Team SECU and become relevant and significant, day in and out, in the lives of our members, employees and the communities we serve in a highly ethical and fiscally responsible manner.

SECU is Maryland's largest Credit Union and our guiding principles define our culture. We are member centered and employee focused, know relationships generate outcomes, choose right over easy, and put the heart in banking.

Apply today and be part of our journey!

In addition to never being controlled by outside owners, one of the great perks of joining Team SECU is our total rewards package for all employees working 20+ hours per week, which includes:

• Market competitive pay
• Robust 401(k) retirement savings program
• Generous paid leave programs
• And more….SECU 2023 Benefits Guide

To learn more about what it is like to work at SECU please visit our career portal - [please apply online] If you’re interested in a challenging and rewarding career then SECU is for you!

We can’t wait to get to know you!

SECU is an Equal Opportunity Employer